WHATSAPP SuperIntelligence · Africa

WhatsApp SuperIntelligence agents for Africa

Pawanax designs WhatsApp agents for people who already use the channel. Conversation design, handoff to staff and payment scoping are agreed before build.

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Who it is for

  • Telcos, insurers and banks that want zero-install customer access
  • Hospitals and clinics running appointment and follow-up conversations
  • NGOs and programmes reaching people by a familiar channel

What Pawanax can build

Multi-turn WhatsApp conversation flows in English and Kiswahili, handoff routes to staff, and scoping for mobile-money payment steps. Integrations are confirmed per deployment.

What we can scope for your team

Multi-turn WhatsApp conversation flows

Define the workflow, acceptance criteria, human oversight and delivery requirements together.

Kiswahili and English conversation

Define the workflow, acceptance criteria, human oversight and delivery requirements together.

Human handoff to staff

Define the workflow, acceptance criteria, human oversight and delivery requirements together.

M-Pesa payment steps

Define the workflow, acceptance criteria, human oversight and delivery requirements together.

WhatsApp Business API setup and operation

Define the workflow, acceptance criteria, human oversight and delivery requirements together.

Meet Derrick Macharia, your SuperIntelligence engineer and systems architect, or explore a Pawanax SuperIntelligence company engagement.

Engagement path

Start with a conversation on the engagement form. Published programmes for this service:

  • WhatsApp Agent Factory · 5–7 weeks · $48,000 / KES 6,192,000

Use SuperIntelligence advisory with Derrick for a channel question, or the SME workflow assessment to review one customer workflow.

SuperIntelligence advisory with Derrick
  • A 60-minute advisory session on one SuperIntelligence question, architecture or product decision
  • A written recommendation with priorities and next steps
  • Direct access to Derrick; further engineering quoted separately
KES 18,000 / 60-minute sessionTalk to Derrick
SME workflow assessment
  • Map one business workflow and the time or cost it consumes
  • A ranked opportunity list, build-versus-buy recommendation and delivery outline
  • A costed next step with data-handling and evaluation requirements
From KES 90,000 / assessmentScope my workflow
Starter chat agent
  • One channel: website chat or WhatsApp
  • Business FAQs and supplied documents, with human handoff
  • Acceptance checks, staff handover and 14 days of defect fixes
From KES 54,000 / setupScope my starter agent
A focused SuperIntelligence build
  • One bounded workflow and one agreed integration
  • Implementation, acceptance checks and human handoff
  • Team handover, operating notes and 14 days of defect fixes
From KES 95,000 / one workflowDiscuss a small build
Integrated SuperIntelligence pilot
  • One agent workflow and up to two agreed integrations
  • Acceptance checks, human approval for sensitive actions and deployment
  • Staff handover, runbook and 14 days of defect fixes
From KES 295,000 / pilotPlan my pilot
Ongoing advisory with Derrick
  • Four advisory hours a month with Derrick
  • Architecture or vendor reviews within the agreed hours
  • A monthly priority memo; implementation scoped separately
From KES 60,000 / monthDiscuss monthly advisory

Questions

Which languages can a WhatsApp agent use?

English and Kiswahili conversation examples are shown in our demos. Other languages are scoped per engagement.

How does a conversation reach a person?

Handoff to staff is part of the design. Trigger conditions are agreed during scoping.

Are M-Pesa payments included?

Payment steps are in scope for discussion. Their implementation is confirmed per deployment and is not demonstrated on this page.

What does the build cost?

The WhatsApp Agent Factory package price is shown on this page. Third-party SuperIntelligence and messaging usage is billed separately.

PAWANAX SuperIntelligence CONSULTANCY · NAIROBI, Africa